Hilton Garden Inn Phuket Bang Tao

Staff went out of their way to be helpful, they were wonderful Loved the pool area. Room had everything needed.

The hotel is easy to find, get in and out of through the lobby to my floor. Very accessible, open and bright. The staff were all so lovely, check-in, restaurant and housekeeping. I liked that I had a balcony with bushes on the front, as a solo female travelling on her own, I didn’t want people to see me from the road.

It was clean and great location. Very calm area. It takes around 30 min from the airport to the hotel. Close to city center (8 minutes walk) and the beach. If you wish to visit the old town, then it takes around 40 min. They also have a free shuttle that drops you off at the beach or the city center. Breakfast was amazing. I even did my laundry at the hotel. Super easy and fast. My friend and I chose to go to Phi Phi island by booking through the resort and it was so WELL organized. We paid around 3100 Baht per person, the mini van picked us up the next morning and drove us to the pier. Lunch and others activities were included on the boat trip. Yes, you can probably get it cheaper somewhere else but you’re not really saving that much. Everything on the boat tip was so easy and smooth. I would highly recommend to book it through the hotel. Staff were super friendly and helpful.

The front reception staff was very friendly and professional. Mod and his F&B team were very attentive. The breakfast spread was pretty good and satisfying. The shuttle bus was convenient. The beds were comfortable. The bathroom was good and the shower was powerful.

I stayed here with my family (husband and 2 teenagers) for 5 nights. I've got to say that the hotel was brilliant: clean, spacious and modern and the service provided by the staff was absolutely excellent. Nothing was too much trouble, from organising the shuttle bus to where we wanted to go and eat in the evening, to moped hire, taxi to the harbour for our connecting ferry, figuring out a bus to patong, providing an amazing packed breakfast for us when we had a trip leaving at 5.15am. They always did so pro actively and with a smile. The pool area was lovely and the view of the lagoon was great. Fresh towels and assistance with sun umbrellas etc was perfect. The gym was well equipped and lovely air-conditioned with water on hand. We were very sad to leave! ( We have gone to the Dusit Thani in Krabi which is 5 star and the service here is awful in comparison!!) Special thanks to all those on reception especially Cee and Stamp and also the two waitresses at breakfast - Nam and Tangkwa.